Free shipping for orders of $200 or more before taxes!

Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


I understand your concerns about wanting to provide the best for your clients.

I share the same passion.

It took me years to learn/test/fail/try again/develop and finally take months to film all my experience and transmit it to you through online training.

There are so many factors that affect the curve, it can't be explained in a few written exchanges, which is why I created advanced online training.


Even though I am a trainer, I will always be a student first, to then share it with you, and of course at a cost. Continuing education is the key to your success.

I really appreciate your trust in Novoqueen Pro products.


I recommend watching my Live on Instagram and Facebook for more education. For example, Why your lift didn't take (FR):


I give a lot of key factors but of course the most important is in the online training with zoomed-in videos for the technique.


Just to do a quick revision:


#1 Processing time


5-8 minutes is the general time. Yes, it is possible to leave it for more than 10-12 minutes if you feel the need.


Anecdote: Marjorie had a special case of a regular customer who asked for 12 minutes and her lashes stayed healthy. She had tree trunks instead of lashes haha ;)


#2 Other factors


If you feel that you still need 10-12 min (even for thin lashes), then it is possible that other factors come into play such as the thickness of the sticky, the placement of the silicones, the placement of the lashes on the silicone, and more. These are factors and topics that require a more in-depth study than a few messages and that is why Marjorie launched the Vegan Lash Lift Online Training.

The new version Lash Lift 2.0 is quite impressive, the evolution and discoveries in our industry are crazy.


#3 Is it possible to check before applying the Fix if the perm has worked enough?


Yes, Marjorie shows you how in the new online Lash Lift 2.0 training ;)


Marjorie also did a live that gives information and a password to have a free excerpt of the new training on the fix+tint technique. The factors are explained in depth in the online training 🤍


Examples of topics in the Vegan Lash Lift 2.0 training:


  • How to guarantee the curve?
  • How to know if your lotions are still good?
  •  How to use Sticky Adhesive to the last drop?
  • How to charge your price?


Bonus: Unlift Training: How to fix over-curled lashes? (Value $333)


*My team and I do not educate by email/messenger."


The first step in learning is the online training course Lash Lift Vegan 2.0.


Examples of topics covered in the Vegan Lash Lift 2.0 training include:


  • How to guarantee the perfect curve from a lash lift
  • How to know if your lotions are still good
  • How to use sticky adhesive to the last drop
  • How to price your services
  • Bonus: Unlift training - How to fix overly curved lashes (Valued at $333)


Private advanced training sessions with Marjorie in Montreal are reserved for students of the online Lash Lift Vegan 2.0 course, at a cost of $200/hour.



  • Processing time: 1-2 business days
  • Domestic (Canada): 1-7 business days
  • International (USA & Europe): 5-15 business days

A tracking number will be provided by email when the order is shipped to track its movements.

Make sure to provide us with the correct delivery address. For any concerns regarding the shipment, please contact Poste Canada or Purolator (Domestic) or DHL (International).

Poste Canada: 1 (866) 607-6301 or

Purolator: 1 (888) SHIP-123 

DHL: 1 (855) 345-7447 or

For an order outside of Canada: Please note that additional customs fees are beyond our control. If the buyer refuses to pay the additional fees upon receipt, the order will be returned and there will be no refund of shipping fees.

Send an email as soon as possible to: with the subject "Urgent: Change wrong address.’’



Send an email as soon as possible to: with the subject "Urgent: Modify my order''

A tracking number will be provided by email upon shipment of the order to track its movements (check your spam/junk mail folder).

Poste Canada:



Contact the delivery company of the tracking number (Post Canada/ Purolator or DHL), as it is their responsibility to deliver the package to the recipient.

Once an order leaves our warehouse, a tracking number and shipping details are sent by email to the customer. After speaking with the delivery company, contact if you need further assistance.

We can help you open an investigation with the delivery company (the investigation period is 1 to 8 business days).

Canada and United States: Free shipping with orders of $200 CAD and over before taxes or $9 CAD per delivery.


Europe: Free shipping with orders of $300 CAD and over before taxes or $30 CAD per delivery.


All of my products are sold online only on the website

If you prefer to go to a physical store, we have a list of distributors. You can send us an email at or message us on social media to get the list.

We do not offer pick-up.

What are the delivery times for international shipments?

With UPS Express Saver: Between 3 and 4 business days.

What are the shipping fees?

The shipping fees amount to 30$ CAD (approximately 20 EUROS).

If your purchase exceeds 300$ CAD, delivery is free.

About customs fees: International shipments are subject to the customs of the destination country. Customs fees are assessed based on the value of the items and are determined by the laws in place. These fees may include taxes or duties.

Tips to avoid surprises: We recommend checking the customs regulations of your country to understand the thresholds where duties or taxes may apply. This step can help you anticipate and understand any potential fees associated with the delivery of your order.

My team operates by email at and social media messaging.


Novoqueen Pro products are not tested on animals and no ingredient is of animal origin. We even have a certification.

There are no samples, but I offer a satisfaction guarantee return policy.

I've replaced the pump lotion packaging with resealable pouches featuring a mini needle tip as an air stopper.

These pouches are made of double-layered aluminum material, which provides better occlusion compared to other types of packaging and reduces direct contact with air.


You can do the processing of the Fix and the tint at the same time (thus saving 10 minutes per Lash Lift Vegan appointment).

Resealable pouches: 1 year after purchase / 6 months after opening

Individual pouches: 1 year after purchase / 24 hours after opening

Pumps: 6 months after purchase

*After expiration, the action of lotions is less strong and more action time is needed.

*Same processing time as pumps and resealable pouches (5 to 8 min)

*Same quantity of 7ml



After wiping off the Perm 1, mix the Fix 2 lotion with the dye (1:1) half/half (no need for the Oxidant).

Apply Fix 1 from the base of the eyelashes to the tip as with the usual tinting step.

*This technique is feasible with the new resealable bags only. Not the pumps.


No, Fix 2 with tint only acts on the area that received Perm 1 for the curve and for the rest of the lashes, it acts as a tint oxidant.

The duration remains the same as with the lifts: 5 to 8 minutes (Perm 1 and Fix 2).

1 year after purchase / 6 months after opening

Same duration as Perm 1.

*Possible to put 2 minutes more in processing time than Perm 1 to ensure a more intense black tint. Ex. for blondes

With the new resealable pouches, you can take the exact amount for your client and the next without wasting lotion like individual pouches.

Resealable pouches are more flexible than pumps. So it's easier for you to use up all of your resealable bags.


Thanks to the needle tip of the fix & perm resealable pouches, there is almost no direct contact with air like the already opened individual pouches.

The shelf life of the product is longer and more stable than with individual pouches that have already been opened or with pumps.

Resealable pouches: 1 year after purchase / 6 months after opening

Individual pouches: 1 year after purchase / 24 hours after opening

Pumps: 6 months after purchase


I added a QR code to the back of the resealable pouches so you have access to the Vegan Lash Lift and Brow Lift protocol (English and French) at all times.

Yes, please see the protocol in the QR code on the back of the Fix & Perm resealable pouches.

I cannot guarantee the results as I have only tested it with the Refectocil brand. However, the function should work with all brands.